Missed Appointment / Cancellation and No-Show Policy
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Missed Appointment / Cancellation and No-Show Policy

The demand for high quality, low-cost pet care is larger than ever. There is a waiting list of pets that need our help. If your pet does not show up for his/her appointment, you are causing other pets to suffer from lack of care. In order to make sure we can help as many pets as possible, we are taking the following steps:
  • If you need to cancel your appointment we require 24-hour notice (48 hours for Monday appointments) so that we can care for other pets in need.
  • If the appointment is not canceled as requested, we will require a deposit to schedule appointments for any pets in that family for future services.
  • The deposit will be taken when scheduling future appointments and will be applied to that next visit.
  • If a second appointment is missed, the deposit will not be refunded and we will not provide future veterinary services for any pets in that family.
We do our best to confirm appointments as a courtesy to our clients. However, it is ultimately the client’s responsibility to remember their appointments and arrive 5-10 minutes early.

Payment Options

In order to maintain our high standard of service, we require that payment is made at the time services are rendered. We provide estimates for all surgeries and hospitalizations. If you have not received an estimate, you are welcome to request one at any time for your expected charges.

We accept the following payment options:

  • Cash
  • Check (with valid ID)
  • Debit Card
  • Mastercard
  • Visa
  • American Express
  • Discover
  • Apple Pay
  • CareCredit®
  • Scratchpay

Late Arrival Policy

To help us care for as many pets as possible each day, we ask that you arrive on time for your scheduled appointment.

If you arrive more than 5 minutes late, you will be asked to reschedule your appointment upon arrival. This policy allows us to stay on schedule and provide timely care for every patient.

Thank you for your understanding and cooperation as we work to serve our community's beloved pets.

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Trusted Veterinary Care for Pets and the People Who Love Them

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716-882-1245